Shipping policy
SHIPPING POLICY
Order Processing
Orders are processed within 1–3 business days, excluding weekends and public holidays. Once your order has been dispatched, you will receive a confirmation email with tracking information when available.
Estimated Delivery Times
• Spain: 7–20 business days
• European Union: 7–20 business days
• Other available destinations: 10–25 business days
Delivery times are estimates and may vary depending on the product, supplier location, destination, carrier delays or customs procedures.
Shipping Costs
Shipping costs, when applicable, are calculated and displayed at checkout before payment. Any free-shipping promotion will be clearly shown on the product page or during checkout.
Tracking
Tracking information may take several business days to update after dispatch. Some orders containing multiple products may be shipped separately and arrive in different packages.
Address Changes
Please verify your shipping address before completing your purchase. If you need to make a correction, contact us immediately at dom@thedomhome.com. We cannot guarantee changes once an order has entered processing or has been dispatched.
Delays, Lost or Damaged Packages
The Dom Home is not responsible for delays caused by carriers, customs, weather conditions or circumstances outside our reasonable control. If your order is significantly delayed, lost or arrives damaged, contact us at dom@thedomhome.com with your order number and relevant photographs so we can investigate and assist you.
Customs and Import Charges
Orders shipped outside the European Union may be subject to customs duties, taxes or import charges. These charges, when applicable, are the responsibility of the customer.
Contact
For shipping questions, contact us at: